Privacy Policy
Information We Collect
We collect information you provide directly to us and information generated automatically when you use our Site. Here is what we collect and why:
Information You Provide
- Name and contact details — first name, last name, email address, phone number
- Shipping address — street address, city, state, ZIP code used to deliver your order
- Order information — products purchased, order value, payment method type
- Communications — messages you send us via email, phone, or contact forms
- Account information — if you create an account, your login credentials (password is encrypted)
Information Collected Automatically
- Device & browser data — browser type, operating system, device type
- Usage data — pages visited, time spent on site, links clicked, referring URL
- IP address — used to infer general location (country/state level) and detect fraud
- Cookies and tracking — see the Cookies section below for full details
How We Use Your Information
We use the information we collect only for legitimate business purposes directly related to serving you:
Process and fulfill your order — including coordinating freight pickup, sending tracking updates, and confirming delivery.
Communicate with you — order confirmations, shipping notifications, warranty and return correspondence, and responses to your inquiries.
Provide customer support — helping you with warranty claims, returns, product questions, and after-sale assistance.
Improve our Site and products — analyzing usage patterns to identify what's working and where we can do better.
Prevent fraud and ensure security — detecting and blocking fraudulent orders and unauthorized access.
Send marketing emails — only if you have opted in. You can unsubscribe at any time using the link in any marketing email.
Comply with legal obligations — including tax reporting, responding to lawful requests from government authorities, and enforcing our Terms and Conditions.
Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, alteration, or disclosure. These measures include:
SSL (HTTPS) encryption across all pages of our Site
PCI-compliant payment gateways — we never store full payment card numbers
Access controls limiting who on our team can view customer data
Secure hosting infrastructure provided by YouCan's platform
While we take security seriously, no method of data transmission over the internet is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your data to the best of our ability and will notify you promptly if a data breach affecting your information occurs.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including for the duration of your warranty period, to resolve disputes, and to comply with legal obligations.
Order records are typically retained for a minimum of 5 years for tax and accounting purposes. After this period, data is securely deleted or anonymized. You may request earlier deletion of your data where it is not required for legal or contractual reasons — see Your Rights below.
Your Rights
Depending on your location, you may have certain rights regarding your personal data. We respect these rights and will respond to requests within a reasonable timeframe:
To exercise any of these rights, contact us at support@kima.com. We will respond within 30 days.
Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently. This Privacy Policy applies only to information collected on kimallc.com.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically. Your continued use of our Site after changes are posted constitutes your acceptance of the updated policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
KIMA LLC — Excavatorinc
📧 support@kima.com
📞 +1 469 677 9635
🌐 kimallc.com
Our Commitment
We never sell your personal data
Data shared only to fulfill your order
SSL encryption on all pages
PCI-compliant payment processing
Marketing emails only with your consent
CCPA rights respected for CA residents
Questions about your privacy?
We're transparent about how we handle your data. Reach out anytime.