Shipping & Delivery
The Process
How Delivery Works
Order Placed
You complete your purchase online. You'll receive an order confirmation email within minutes.
Processing
Your machine is inspected, prepped, and loaded within 3–5 business days. A tracking number is sent to your email.
In Transit
Your excavator ships via flatbed freight carrier. Transit typically takes 8–10 business days depending on your location.
Delivered
The carrier will call ahead to schedule your delivery window. Your machine arrives curbside by flatbed truck.
What You Need to Know
Shipping Details
Freight Shipping
All machines ship via LTL (Less-Than-Truckload) freight on a flatbed. This is standard for heavy equipment. The carrier will call you 24–48 hours before delivery to schedule a time window.
Delivery Location
Delivery is curbside to your address. The driver will place the machine at the end of your driveway or accessible location. You are responsible for unloading — please have equipment ready (forklift or tractor).
Inspect on Arrival
Before signing the delivery receipt, inspect your machine thoroughly. If you notice any damage, note it on the Bill of Lading and take photos immediately. Contact us within 48 hours of delivery.
Coverage Area
We currently ship to all contiguous 48 US states at no charge. For Alaska, Hawaii, or international shipping, please contact us directly for a custom freight quote.
Estimated Timelines
Delivery by Region
| Region | States | Processing | Transit Time | Shipping Cost |
|---|---|---|---|---|
| South / Southwest | TX, OK, AR, LA, NM, AZ | 3–5 business days | 8–10 business days | FREE |
| Southeast | FL, GA, SC, NC, TN, AL, MS | 3–5 business days | 8–10 business days | FREE |
| Midwest | IL, OH, MI, IN, WI, MN, IA, MO | 3–5 business days | 8–10 business days | FREE |
| Northeast | NY, PA, NJ, MA, CT, VA, MD | 3–5 business days | 9–10 business days | FREE |
| West Coast | CA, OR, WA, NV, ID, UT, CO | 3–5 business days | 10–14 business days | FREE |
| AK / HI / International | Alaska, Hawaii, Outside US | Contact us | Varies | Custom quote |
* All times are estimates and may vary depending on carrier availability and location. Business days exclude weekends and federal holidays.
Before Your Machine Arrives
Be Prepared
Have Unloading Equipment Ready
Machines are delivered curbside. Have a forklift, skid steer, or tractor available to move the unit off the truck. The driver is not responsible for unloading.
Confirm Your Address
Make sure your shipping address is accurate at checkout. Address changes after the order is shipped may result in additional freight charges and delays.
Answer the Carrier's Call
The freight carrier will contact you 24–48 hours before delivery to schedule your appointment. Missing this call can cause delays or re-delivery fees.
Inspect Before Signing
Always inspect the machine before signing the Bill of Lading. Note any visible damage in writing on the delivery receipt. This protects your warranty and damage claim.
Take Photos on Arrival
Document the packaging and machine condition with photos before and after unloading. If damage is found, contact us within 48 hours at support@kima.com.
Track Your Shipment
Once your order ships, you'll receive a tracking number by email. Use it to monitor your freight status in real time. Contact us if you don't receive tracking within 5 business days.
Questions about your order?
Our team is available Monday – Friday, 9am to 6pm CST. We're happy to help.